How to cancel AyePlay or stop an AyePlay charge
The old AyePlay membership service is closed, and this page is not it — there's no account here to cancel and no way for this site to see or stop a payment. If money is still leaving your account, the people who can stop it are your bank or card issuer, or whichever app store took the payment. Here's how to do that.
Step 1 — find out who is actually charging you
Look at the entry on your bank or card statement rather than going from memory. The merchant name on the line is what tells you where to go next, and it is often not the word "AyePlay" — old membership sites routinely billed under an unrelated company or payment-processor name.
- If the charge is from Apple (it shows up as Apple, iTunes or App Store): it's an App Store subscription. On your iPhone or iPad open Settings, tap your name, then Subscriptions. On a Mac, App Store → your name → Account Settings.
- If the charge is from Google (Google Play, GOOGLE *…): open the Google Play Store app → your profile picture → Payments & subscriptions → Subscriptions.
- If it's PayPal: log in and check Settings → Payments → Automatic payments (sometimes listed as pre-approved payments or billing agreements). You can cancel a recurring agreement there yourself.
- If it's a direct card charge with some other merchant name, there's no self-service page to use — go to step 2.
Step 2 — tell your bank or card issuer to stop it
A recurring card payment can be stopped at the bank's end even when the merchant is unreachable, which is the situation here. Contact your bank or card issuer through the number on the back of your card or their own app — not a number from a search result — and ask them to:
- Block or revoke the recurring authority on that merchant, so no further payments are taken. In the UK this is a "continuous payment authority" and your bank is obliged to stop it on request; in the US and Canada, ask to revoke authorisation and place a stop payment. Elsewhere, ask to block future payments from that merchant.
- Dispute the payments you didn't authorise or didn't receive anything for. Card schemes call this a chargeback. There are time limits — commonly around 120 days from the payment for Visa and Mastercard — so it is worth doing sooner rather than later, and worth asking about even if you're past them.
- Reissue the card if charges keep appearing after you've asked them to stop. A new card number is the blunt instrument that always works.
Say clearly that the service no longer operates and you cannot cancel through the merchant. Keep a note of the date, who you spoke to, and the amounts.
Step 3 — clean up the saved password
If your browser or phone saved an ayeplay.com login, it will keep offering it to you long after the service is gone. Worth deleting — and if you used that same password anywhere else, change it there, because an old membership site's password database is exactly the kind of thing that turns up in credential-stuffing lists.
- iPhone, iPad or Mac: Settings (or the Passwords app) → Passwords, search for "ayeplay", then delete the entry.
- Chrome: Settings → Autofill and passwords → Google Password Manager.
- Firefox: Settings → Privacy & Security → Saved Logins.
If you reused that password on your email account, change that one first — it's the account that can be used to reset all the others.
What this page can't do
To be plain about it: ayeplay.com is now an independent page on a domain that used to host AyePlay. It has no login, no accounts, no payment system and no customer records — so there is nothing it can look up for you and no charge it can refund. Emailing this domain cannot stop a payment; only your bank, card issuer or app store can. The About page explains what the domain is now.
General information, not financial or legal advice — your bank's own terms and your local consumer-protection rules decide what applies to you. Company and product names belong to their owners; this page isn't affiliated with any of them.